At Echoliv, we understand that plans can change. Whether you have had a change of heart regarding a style, need to update your shipping details, or selected the wrong Crossbody Bag, Backpack, Tote Bag and Shoulder Bags we are here to assist. However, because we strive for rapid fulfillment, there is a very limited window for modifications.
Quick Summary
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Cancellation: Orders can only be canceled if they have not yet entered the shipping process (typically within 2–4 hours).
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Changes: Address updates or item swaps can only be made before the order is packed and labeled.
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Post-Shipment: Once a tracking number is generated, please refer to our Return & Refund Policy.
1. Processing Timeline
To ensure your luxury items reach you promptly, our warehouse team begins the inspection and packing process shortly after your order is placed:
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Quality Control & Packing: Each bag undergoes a final check for quality, stitching, and hardware before being secured in protective packaging (usually within 1–2 hours).
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Label Creation: Once a shipping label is printed, the order is marked as "Shipped" and can no longer be modified or stopped.
2. How to Request a Change
Time is of the essence. Please follow these steps:
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Act Immediately: Email us at support@echoliv.com as soon as possible.
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Provide Details: Include your Order Number (e.g., #ECHO1234) and the specific change requested (e.g., "Change Tote to Backpack" or "Update Shipping Address").
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Subject Line: Use "URGENT: Order Change #Number" to help our team prioritize your request.
3. Specific Scenarios
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Item/Color Swap: If the desired bag is in stock and your order has not yet been boxed, we will happily swap it for you.
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Shipping Address: We can update the destination if the package is still in our facility. If it has already left, any carrier redirection fees will be the customer's responsibility.
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Adding Items: For security reasons, we cannot add items to an existing order. Please place a separate order for any additional accessories.
CONTACT OUR CONCIERGE TEAM
Email: support@echoliv.com (Recommended for faster service)
Address: 442 Noble Ave, North Hills, CA
Support Hours: Monday – Saturday | 8:00 AM – 7:00 PM (EST)