Cookie Policy

Effective Date: July 3, 2026

At Echoliv, we understand that customers may occasionally need to update or cancel an order after it has been placed. We work hard to process and ship orders as quickly as possible, so please review the information below regarding order modifications and cancellations.

This policy applies to all purchases made through https://echoliv.com/.

Order Processing Timeline

Orders begin processing promptly after they are placed.

Because our fulfillment process begins quickly, requests to cancel or change an order should be submitted as soon as possible.

Cancelling an Order

If you need to cancel your order, please contact our Customer Support team immediately after placing your order.

We will make every reasonable effort to accommodate your request if the order has not yet entered processing or been prepared for shipment.

Once your cancellation request is received, we will review the order status and notify you whether cancellation is possible.

When Cancellation Is Available

Orders may generally be canceled if they have not yet:

• Entered fulfillment
• Been packed
• Been assigned for shipment
• Been transferred to the shipping carrier

If cancellation is approved:

• The order will be canceled.
• Any authorized payment will be refunded to the original payment method.
• You will receive a confirmation email.

When Cancellation Is No Longer Possible

Unfortunately, we cannot cancel an order once it has:

• Entered processing
• Been packaged
• Been shipped
• Been collected by USPS, UPS, or FedEx

At this stage, the order is already moving through our fulfillment process and cannot be stopped.

If you no longer wish to keep the item after delivery, you may refer to our Return & Refund Policy, if applicable.

Changing an Order

If you need to modify your order, please contact us immediately.

Depending on the order status, we may be able to assist with changes such as:

• Shipping address
• Recipient name
• Billing information (when permitted)
• Contact email
• Product quantity
• Product color (subject to availability)
• Product selection (subject to availability)

All requested changes are subject to inventory availability and processing status.

Address Changes

If you notice that your shipping address is incorrect, please notify us as soon as possible.

Address updates can usually be made only before the order has entered fulfillment.

Once an order has been shipped, we are generally unable to change the delivery address.

Incorrect or incomplete shipping information may result in:

• Delivery delays
• Returned packages
• Failed delivery attempts
• Additional shipping charges for reshipment

Customers are responsible for ensuring that shipping information is accurate before completing checkout.

Product Changes

Customers may request changes to products before processing begins.

Examples include:

• Switching from a Backpack to a Tote Bag
• Selecting a different Crossbody Bag
• Changing available colors
• Updating quantities

Product changes depend on:

• Inventory availability
• Order status
• Fulfillment progress

If the requested item is unavailable, we will contact you to discuss available options.

Adding Items to an Existing Order

If you would like to purchase additional items after placing your order, please contact us promptly.

If your original order has not yet entered fulfillment, we may be able to update it.

Once processing has started, additional items typically require a separate order.

Combining Multiple Orders

If multiple orders are placed within a short period, customers may request that they be combined into one shipment.

Order combination depends on:

• Processing status
• Warehouse operations
• Shipping schedules

We cannot guarantee that separate orders can always be combined.

Orders Already Shipped

Once a package has been handed over to the shipping carrier (USPS, UPS, or FedEx), we cannot:

• Cancel the shipment
• Modify the order contents
• Change the shipping address
• Recall the package

Customers should monitor the shipment using the tracking information provided in the shipping confirmation email.

Refused Deliveries

Customers may choose to refuse delivery of a package.

If a refused package is successfully returned to Echoliv, any eligible refund will be processed in accordance with our Return & Refund Policy. Original shipping charges and any return shipping costs incurred may be deducted where permitted by applicable law.

Orders Returned Due to Incorrect Address

If an order is returned because of:

• Incorrect address
• Incomplete address
• Delivery refusal
• Failure to collect the package

We will contact the customer to discuss available options, which may include:

• Reshipping the order (additional shipping fees may apply)
• Issuing an eligible refund in accordance with our Return & Refund Policy

Payment Adjustments

If an approved order change results in a price difference:

If the updated order costs more:

The customer will be asked to pay the remaining balance before shipment.

If the updated order costs less:

The difference will be refunded to the original payment method.

Refund processing times may vary depending on the payment provider or financial institution.

Orders Placed During Promotions

Orders placed during promotional events, seasonal sales, or limited-time offers may not be eligible for certain modifications if the promotion has ended or inventory is no longer available.

Any approved changes will be subject to current pricing and product availability unless otherwise required by applicable law.

High-Volume Periods

During peak shopping seasons, holidays, or promotional events, orders may move through fulfillment more quickly than usual.

As a result, the time available to cancel or modify an order may be significantly shorter.

We recommend reviewing all order details carefully before completing your purchase.

How to Request a Cancellation or Change

To request an order cancellation or modification, please contact our Customer Support team as soon as possible and include:

• Your order number
• Full name
• Email address used for the purchase
• Details of the requested change or cancellation

Submitting your request promptly gives us the best opportunity to assist before processing begins.

Customer Support

If you need assistance with changing or canceling an order, please contact us during our support hours.

Echoliv

Customer Support Hours
Monday – Saturday
8:00 AM – 7:00 PM (EST)

Email: support@echoliv.com

Our team is committed to reviewing all cancellation and modification requests as quickly as possible. While we cannot guarantee that every request can be accommodated, we will make every reasonable effort to assist before your order enters fulfillment or is shipped.